Senior Team Lead

About the role

We are seeking a Senior Team Lead to manage a team of warehouse and administration staff. The role ensures that services meet customer requirements, drive profitability, and support continuous improvement across the program.

Key responsibilities

• Lead a team of warehouse and admin personnel to achieve KPI targets such as order turnaround time, dock‑to‑stock, and stock accuracy.
• Map processes with customers for new or changed business requirements and produce performance reports.
• Control operating costs, identify productivity gains and implement cost‑effective solutions.
• Handle customer complaints, drive corrective actions, and review supplier/contractor performance.
• Recruit, approve leave, manage disciplinary actions, and schedule training for staff.
• Ensure strict adherence to safety, quality policies, and established processes.

Required profile

• Relevant diploma in Logistics or Warehouse Management.
• Minimum 3 years experience in a 3PL environment.
• Strong leadership, meticulous work ethic and ability to perform under pressure.
• Excellent interpersonal and communication skills.

Required skills

• Hands‑on experience with Warehouse Management Systems.
• Proficiency in Microsoft Office, especially Word and Excel.
• Knowledge of Inventory Control and Warehouse Management.
• Familiarity with 7 QC tools and PDCA methodology.

What we offer

• Opportunity to work for a global leader in transport and logistics.
• Dynamic, inclusive environment with career growth potential.