Senior/Patient Service Associate, Admissions

About the role

SingHealth is looking for a Senior/Patient Service Associate for its Admissions team. You will act as the hospital's ambassador and deliver excellent front-line service to patients during admission. The position is initially a 2-year contract with an opportunity to convert to a regular contract.

Key responsibilities

• Assist in registering patients and maintaining complete, accurate records in the patients' system database
• Handle enquiries about patient admissions
• Schedule patient appointments
• Collect deposits and payments from patients
• Offer pre-admission financial counselling as part of the admission process

Required profile

• Diploma, Higher NITEC, NITEC or O-level qualifications are welcome
• Frontline customer service experience and/or practical knowledge of hospital operations preferred
• Outgoing, pleasant personality with good interpersonal and communication skills
• Service-oriented and patient-focused

Required skills

• Proficiency in IT data and information systems
• Knowledge of the SAP system is an added advantage

Working conditions

• 2-day alternate on/off 12-hour rotating shift pattern
• Initial 2-year contract with possible conversion to regular employment