Service Team Leader

About the role

The Service Team Leader will support the Restaurant Manager in daily outlet operations at PARKROYAL on Beach Road. This role ensures smooth service delivery, maintains high standards of hygiene and guest satisfaction, and steps in as acting manager when required.

Key responsibilities

• Supervise and assist the manager in organising the outlet for profitability and revenue growth.
• Lead a shift, checking table layouts, service quality, and hygiene standards.
• Prepare mise‑en‑place and side stations with food, crockery, and chinaware before each shift.
• Take food and beverage orders, serve guests, and handle billing and payment collection.
• Clear and transport soiled dishes to the washing area and reset tables promptly.
• Maintain par stock, supervise inventory counts, and replenish supplies as needed.
• Conduct SOP training for staff and assist in forecasting staffing requirements.
• Perform any additional duties assigned by the Restaurant Manager.

Required profile

• Minimum 3 years of relevant food and beverage service experience.
• GCE ‘N’ level education.
• Food & Beverage NTC 2 or equivalent qualification (e.g., SHATEC).
• Good conversational English and basic writing skills.
• Professional appearance, outgoing personality, and strong leadership abilities.

Required skills