Servicedesk Analyst – Customer‑Focused IT Support
RAPSYS TECHNOLOGIES PTE LTD · Singapour
Job description
About the role
We are looking for a customer‑focused Servicedesk Analyst to join our team in Singapore. The role involves providing first‑level IT support, troubleshooting technical issues and ensuring smooth operations across the organization.
Key responsibilities
- Provide first‑level technical support to end users
- Troubleshoot hardware, software, and network issues
- Respond promptly to service requests via phone, email, or ticketing system
- Document incidents and solutions accurately
- Escalate complex problems to relevant teams
- Ensure high levels of customer satisfaction
Required profile
- Minimum 1 year of experience in IT support or servicedesk roles
- Strong problem‑solving skills and attention to detail
- Excellent communication and interpersonal abilities
- Familiarity with Windows OS and common office applications
- Ability to work effectively in a fast‑paced environment
Required skills
- Windows OS
- Microsoft Office
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Published 7 hours ago
Expires 1 month from now
9 views · 0 interested
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RAPSYS TECHNOLOGIES PTE LTD
Singapour