Social Work Assistant - Medical Social Service

About the role

This position is the key contact officer for the Medical Social Service, handling telephone and email enquiries and supporting the Medical Social Worker. It is based around patient needs assessment, referral administration and data reporting.

Key responsibilities

• Attend to all telephone and email enquiries and provide administrative support to the Medical Social Worker on referrals.
• Accompany the social worker on field visits and assist in interpretation when required.
• Gather information and carry out preliminary investigations into patients' needs to facilitate intervention by the Medical Social Worker.
• Process applications and ensure submissions are compliant.
• Maintain work statistics and compile data for submission to the Ministry of Health.
• Handle external correspondence such as letters from MPs and the CDC.
• Take part in projects that improve department work processes and perform other duties assigned by the supervisor.

Required profile

• Diploma, Higher Nitec or GCE 'A' or 'O' level; a certificate in community and social services or equivalent is preferred.
• At least 1 year of working experience in community health.
• Good interpersonal and communication skills; fluent in local dialects is an advantage.
• Empathetic, non-judgmental, flexible, mature, eager to help and independent.
• Willingness to travel between polyclinics and possibly make home visits to assess the client's home environment.

Required skills

• Proficiency in Microsoft Office, especially Word and Excel.