Solutions Engineering Leader – Voice AI Solutions

About the role

We are looking for a Solutions Engineering leader to drive enterprise adoption of Voice AI, AI agents and intelligent customer engagement platforms across APAC. The role combines technical expertise, customer engagement and commercial impact, partnering with enterprise customers, sales, product and engineering teams.

Key responsibilities

• Lead technical discovery and solution design for strategic Voice AI opportunities across APAC.
• Translate customer challenges into compelling architectures, demos and business outcomes.
• Own the technical sales cycle from initial engagement through to technical win.
• Design and demonstrate conversational Voice AI experiences, AI agents and customer engagement workflows.
• Support proof‑of‑value, technical workshops, executive presentations and solution validation activities.
• Partner closely with Sales, Product and Engineering to drive deal progression and bookings.
• Develop competitive positioning against leading Voice AI, AI agent and CCaaS providers.
• Contribute market insights and customer feedback to shape product strategy and roadmap.

Required profile

• 8+ years in Solutions Engineering, Sales Engineering, Solutions Consulting or Technical Pre‑Sales.
• 4+ years focused on Voice AI, Conversational AI, Speech AI, AI Voice Agents or Voice capabilities within a CCaaS environment.
• Proven success supporting enterprise opportunities throughout APAC.
• Strong ability to influence technical wins, pipeline progression and revenue outcomes.
• Fluent in English and Mandarin.

Required skills

• Voice AI, Conversational AI, Speech AI, AI Voice Agents.
• Telephony, APIs, SIP, CRM integrations.
• CCaaS and CPaaS platforms.
• Building demos, proof‑of‑value environments and conversational AI solutions.

What we offer

• Competitive compensation package exceeding SGD 260K.
• Opportunity to shape the future of conversational experiences across APAC.
• Key role in a business making a substantial investment in Voice AI and enterprise customer engagement.
• Exposure to cutting‑edge Voice AI, AI agents and customer interaction technologies.