Specialist, Application Support

About the role

Sysmex is looking for an Application Support Specialist to support its Hematology, Hemostasis and Systemization business across Asia Pacific. The role provides product application expertise, technical support, customer training and troubleshooting assistance to customers, distributors and internal stakeholders.

Key responsibilities

• Provide application support, troubleshooting and technical assistance for Sysmex products.
• Conduct product, application and end-user training for distributors and customers.
• Develop and maintain training materials to build product knowledge across the region.
• Support sales and marketing through product demonstrations and technical expertise.
• Manage product-related inquiries, complaints and application issues.
• Maintain regular communication with affiliates, distributors and key stakeholders.
• Prepare activity, trip and technical reports, including recommendations and follow-up actions.
• Keep product and clinical knowledge up to date.

Required profile

• Diploma or degree in Medical Technology, Biomedical Science, Life Sciences or a related discipline.
• Minimum 5 years of clinical laboratory or Medical Technology experience.
• Strong knowledge of hematology, hemostasis and laboratory diagnostic workflows.
• Experience in product applications, customer training or technical support within the IVD industry is an advantage.
• Willingness to travel regionally and support occasional after-office-hours activities.

Required skills

• Strong communication, presentation, troubleshooting and stakeholder management skills.
• Proficiency in Microsoft Office applications.