Sr Operation Mgmt Specialist - Windows & AWS

About the role

Lenovo is hiring a Senior Operations Management Specialist to provide Level 2 operational support for Windows Server environments, both on-premises and in AWS. The role covers incident resolution, patch management, security hardening and on-call support.

Key responsibilities

• Provide L2 operational support for Windows Server 2012/2016/2019/2022 in on-prem and AWS environments.
• Manage and support AD, DNS, DHCP, GPO, WSUS and Windows clustering.
• Resolve incidents and service requests for Wintel systems via ITSM platforms such as ServiceNow and Jira.
• Perform patch management and coordinate monthly/quarterly patch cycles using WSUS, SCCM and AWS Systems Manager.
• Support AWS services including EC2, S3, IAM, EBS, CloudWatch and Systems Manager.
• Review IAM permissions using IAM Access Analyzer and the least privilege model.
• Remediate findings from CIS hardening baselines and compliance scans, and carry out vulnerability management and Cloudscape recommendations with InfoSec teams.
• Use Trend Micro Vision One (or similar EDR/XDR) for threat detection and remediation.
• Assist with automation scripting and remediation via PowerShell, AWS CLI and SSM Documents.
• Create technical documentation, knowledge articles and SOPs, and take part in audits, patch windows and disaster recovery testing.
• Perform on-call support and join 24x7 shift rotations when required.

Required profile

• Diploma or degree in Information Technology, Computer Science or a related discipline.
• 5+ years of hands-on Wintel administration and support.
• 2+ years of hands-on AWS experience supporting Windows workloads.
• Experience with IAM roles, security groups, S3 access policies and CloudWatch alarms/logs.
• Exposure to security and hardening frameworks such as CIS Benchmarks and SCAP.
• Knowledge of backup and recovery strategies for Windows servers in the cloud.
• Understanding of ITIL practices and experience with ticketing systems.

Required skills

• Familiarity with Trend Micro Vision One, Qualys/Tenable, AWS Config and AWS Systems Manager.
• PowerShell scripting proficiency.
• Preferred certifications: AWS Certified SysOps Administrator / CloudOps Associate, AWS Solutions Architect Associate, Microsoft Windows Server Hybrid Administrator Associate, ITIL v3/v4 Foundation.