Staff Nurse I - Tele-Triage (Contract until August 2027)

About the role

The Senior Staff Nurse is part of the pre-hospital healthcare team that delivers high-quality clinical telephone triage and nursing care to callers with acute and non-acute medical complaints in the community. The nurse also supervises and mentors junior nurses, guiding them in giving evidence-based advice, education and guidance to callers, and working with other professionals to improve tele-triage services and patient outcomes.

Key responsibilities

• Conduct comprehensive telephone assessments to determine patients' clinical needs and urgency of care
• Use approved clinical protocols, decision support tools and nursing judgement to triage patients, identifying urgent and emergency conditions
• Provide evidence-based health advice, education and self-care recommendations, and direct callers to the most appropriate care setting
• Follow up all calls according to service standards and ensure smooth transfer of clinical information between NurseFirst and healthcare providers
• Collaborate with healthcare professionals and escalate complex or high-risk cases appropriately
• Maintain clear, accurate and timely documentation, follow institutional policies and clinical guidelines, and use SBAR when escalating concerns
• Take part in quality improvement initiatives and service audits

Required profile

• Registered Nurse with the Singapore Nursing Board
• Diploma or degree in Nursing
• Experience in Emergency Department and/or triage nursing is highly preferred
• Able to converse effectively in Mandarin
• Strong clinical assessment and decision-making skills, and excellent communication and interpersonal skills
• Ability to work independently in a fast-paced environment

Required skills

• Comfortable using tele-triage systems and electronic documentation platforms
• Commitment to patient safety and service excellence