Store Team Lead

About the role

As a Store Team Lead at Crocs, you will drive daily sales, ensure exceptional customer service, and support a vibrant store environment. You will oversee opening and closing procedures, mentor team members, and help maintain visual and operational standards.

Key responsibilities

• Deliver outstanding service using the C.H.A.R.M. service model.
• Create an enjoyable team atmosphere that encourages ideas and feedback.
• Coordinate, delegate, and prioritize store tasks to meet daily deadlines.
• Assist across departments – consumer service, product knowledge, visual presentation, and stockroom management.
• Support retail operations such as POS management, stock replenishment, pricing, markdowns, loyalty programs, and store cleanliness.
• Lead by example and collaborate with Store Management to improve personal KPIs through sales‑driven techniques.
• Follow Crocs Asset Protection policies, including shortage prevention and inventory control.

Required profile

• At least A Level/Diploma (preferred).
• 3‑4 years of retail experience, preferably with prior store leadership.
• Professional proficiency in English; additional languages are a plus.
• Strong written and verbal communication with team members and managers.
• Flexible to work rotational shifts, including nights, weekends, and public holidays.
• Reliable attendance and a passion for a fast‑paced retail environment.

Required skills

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Retail Point of Sale (POS) system