Strategic Account Manager – APAC

About the role

We are looking for a proactive Account Manager to own a portfolio of strategic client accounts across APAC and other key markets. The role focuses on building strong relationships, driving revenue growth and ensuring seamless delivery of Lightnet’s payment and financial infrastructure solutions.

Key responsibilities

• Manage a portfolio of strategic client accounts and partners.
• Serve as the primary point of contact for client relationship management and ongoing account support.
• Develop account growth strategies to increase transaction volumes, revenue opportunities, and customer retention.
• Collaborate with internal teams including operations, compliance, product, and technology to ensure smooth client onboarding and service delivery.
• Conduct regular business reviews with management and provide insights on performance, market trends, and growth opportunities.
• Identify upsell and cross‑sell opportunities across Lightnet’s payment and financial infrastructure solutions.
• Monitor client satisfaction, resolve escalations promptly, and ensure SLA adherence.
• Support contract renewals, commercial negotiations, and partnership expansions.
• Stay informed about industry developments in cross‑border payments, digital assets, fintech regulations, and regional market dynamics.

Required profile

• Bachelor’s degree in Business, Finance, Economics, Marketing or a related field.
• 3–5 years of experience in account management, client success, business development or partnership management.
• Experience in fintech, payments, banking, remittance or financial services is strongly preferred.
• Strong communication and presentation skills with the ability to engage senior stakeholders.
• Proven ability to manage multiple accounts and prioritize effectively in a fast‑paced environment.
• Commercial mindset with strong negotiation and problem‑solving abilities.
• Knowledge of APAC financial ecosystems and cross‑border payment flows is a plus.
• Fluency in English required; additional Asian language capabilities are advantageous.

Required skills