Superintendent People - People Operations

About the role

Rio Tinto is looking for a Superintendent People to lead day-to-day People Operations service delivery across designated operational teams in its Singapore-based Commercial function. Reporting to the Manager People, the role ensures that employee lifecycle, advisory and transactional HR services are delivered consistently, accurately and with a strong customer focus, in a high-volume shared services environment.

Key responsibilities

• Lead day-to-day People Operations delivery and ensure services meet agreed service standards.
• Manage workforce capacity, workflows, case volumes, service queues and competing priorities to meet service delivery commitments.
• Monitor SLAs, KPIs, quality measures and operational targets, and implement corrective actions where needed.
• Coach and support Senior Advisers and Analysts, building capability and consistent team performance.
• Ensure consistent application of HR processes, policies, governance requirements and operational controls.
• Manage operational escalations, service issues and complex employee cases with clear stakeholder communication.
• Partner with Operations Delivery Managers, People Partners, Areas of Expertise, Digital and HR Technology teams to deliver integrated outcomes and drive change.
• Drive continuous improvement through service reviews, quality checks, process optimisation, standardisation, knowledge sharing and accurate reporting.

Required profile

• Demonstrated experience in HR operations, shared services or employee lifecycle service delivery in a high-volume, service-driven environment.
• Experience leading operational teams, including coaching, performance support and capability development.
• Strong working knowledge of employee lifecycle processes, HR advisory, case management and operational workflows.
• Experience managing service queues, workflow priorities and delivery against SLAs, quality measures and targets.
• Ability to manage operational risks, escalations and competing priorities while communicating with employees, leaders and HR partners.

Helpful for success

• Workforce capacity planning, scheduling or operational coverage planning.
• Supporting process change, service transitions, new technology or continuous improvement in People services.
• Working with payroll or workforce management vendors, legal, compliance, audit or regulatory stakeholders.

What we offer

• A competitive salary package with annual cash incentive awards for eligible employees.
• Career development and education assistance.
• Family-friendly health and medical programs, pension plan and wellbeing benefits.
• Employee share program, Employee Assistance Program and ongoing wellbeing support.
• Vacation, paid parental and sick leave.

The application deadline is 16 November 2026; candidates must complete all pre-screening questions, and unsolicited CVs from recruiters or agencies are not accepted.