Supervisor, Sky Residence Restaurant

About the role

Marina Bay Sands is looking for a Supervisor for its Sky Residence restaurant. You will support the management team in running the restaurant efficiently while maintaining high customer service standards, leading a team of Captains, Service Attendants, Bartenders and Hosts, and handling human resources for the department.

Key responsibilities

• Assist management in planning, coordinating and managing staff and services so that operations run smoothly and service standards are kept.
• Lead Captains, Service Attendants, Bartenders and Hosts, and provide strong leadership in the absence of management staff.
• Work with staff on service and food preparation to reduce waste and increase productivity.
• Review operating results with the team and identify ways to improve performance.
• Monitor that cashiering complies with accounting standards and inspect table set-ups and the cleanliness of the restaurant regularly.
• Review the reservation book, pre-assign tables, follow up on special requests, and make sure menus and wine lists are available and in good condition.
• Ensure pre-shift briefings happen and take personal responsibility for resolving guest issues.
• Maintain guest profiles daily and monitor guest reactions with service staff and Captains.
• Manage human resources: quality hiring, training, succession planning, and compliance with company policies and legal requirements.
• Coordinate staff training and foster teamwork, performance feedback, recognition and staff satisfaction.

Required profile

• Certificate or diploma and extensive F&B experience.
• At least 2 years' supervisory experience in a 5-star hotel or a deluxe restaurant.
• Basic service and operational knowledge.
• Well-groomed, professional appearance.
• Able to work shifts, weekends and public holidays, and to perform under pressure.