Supply Chain Lead – APAC

About the role

Genetec is looking for a detail‑oriented Supply Chain Lead to support its growing APAC region. Reporting to the Head of Customer Experience, APAC, you will coordinate orders, RMAs, compliance and logistics to ensure a seamless customer experience.

Key responsibilities

• Partner with APAC Sales to provide regular forecasts for procurement and inventory planning.
• Coordinate end‑to‑end order fulfillment using Microsoft Dynamics 365 Finance & Operations.
• Act as the primary liaison between Procurement, Logistics and Trade Compliance teams.
• Ensure customs clearance and compliance with country‑specific regulations.
• Manage post‑sales operations, including advanced RMA processing, tax invoice verification and subscription billing issues.

Required profile

• Strong organizational skills with high accuracy and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication, with proven stakeholder management.
• Sound operational judgment for problem solving and shipment exception handling.

Required skills

• Proficiency with Microsoft 365 applications.
• Working knowledge of Microsoft Dynamics 365 CRM.
• Working knowledge of Microsoft Dynamics 365 Finance & Operations.

What we offer

• Opportunity to shape supply‑chain processes across the APAC region.
• Collaboration with cross‑functional global teams.
• Competitive compensation and benefits package.