Support Engineer

About the role

Singtel is looking for a Support Engineer to provide support to the infrastructure and platform services defined by its customers and projects, according to agreed service levels. The role covers day-to-day operation of cloud and on-premises systems, incident handling and 24x7 standby support.

Key responsibilities

• Identify and apply infrastructure and platform operational best practices.
• Deploy, manage and operate public cloud, private cloud, on-premises and hybrid cloud environments.
• Implement automation where appropriate to streamline provisioning, de-provisioning and system management.
• Monitor and measure infrastructure performance and availability, and take corrective action to improve reliability and efficiency.
• Manage infrastructure and platform changes through formal change requests and update stakeholders on progress.
• Document configurations and provide regular operational reports.
• Respond to incidents, investigate issues and deliver temporary and permanent resolutions, with status updates.
• Support service continuity, including backup and restore procedures and disaster recovery planning.
• Follow security standards, support security audits and implement corrective or preventive actions.
• Provide 24x7 standby support as required.

Required profile

• Diploma or bachelor's degree in computer science, information technology, engineering or a related discipline.
• Minimum 1-2 years of hands-on experience in IT infrastructure operations preferred; strong knowledge will be considered.
• Demonstrated experience administering system and network infrastructure.
• Strong background in incident management, including troubleshooting, root cause analysis and permanent corrective actions.

Required skills

• Hands-on experience with virtualisation and private cloud/public technologies.
• Practical experience with monitoring, performance management and capacity planning.