Team Leader - Loss Prevention

About the role

A full-time, non-management Loss Prevention Team Leader is needed at a W Hotel in Singapore. The role covers loss prevention and security duties such as guarding keys and equipment, patrolling the property, responding to incidents and assisting guests and staff.

Key responsibilities

• Conduct key control audits, monitor electronic key boxes and issue or receive master keys, radios and beepers, keeping them safe.
• Patrol all areas of the property and assist guests with room access.
• Monitor closed-circuit television and alarm systems.
• Respond to accidents, contact EMS or give first aid and CPR as required, and help guests and employees during emergencies.
• Defuse disturbances, escort unwelcome persons and escort guests to accident or theft scenes.
• Complete incident reports, daily activity reports and shift summaries, and resolve safety hazards.
• Maintain confidentiality of reports and documents, and provide paperwork to employees needing outside medical treatment.
• Type, proofread and copy security reports, and assist management in training and motivating staff while ensuring quality standards.
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• No related work experience or supervisory experience required.
• Ability to read small print, use computers and point-of-sale systems, and move quickly, stand or walk for long periods and lift up to 50 pounds unaided.
• Some states may require additional licensing or registration.