Technical Quality Specialist - Figma Weave (Singapore)

About the role

Figma is building Figma Weave, an AI-native platform that combines AI capabilities with human creativity so that designers can use leading AI models without losing precision or craft. As one of its founding Technical Quality Specialists on the Product Support team, you will help define and build this new support function, troubleshooting complex bugs and working with internal teams to improve the Figma Weave experience for customers.

This is a full-time hybrid role based out of the Singapore hub.

Key responsibilities

• Build expertise in Figma Weave's products and the customer journey, from Product Designers to Developers, to accurately diagnose sophisticated bugs
• Interact with customers daily via email and the forum, taking ownership of complex problems
• Troubleshoot customer inquiries, identify root causes, communicate clearly and report bugs to Engineering teams
• Serve as the point of contact for critical technical issues, engaging partners like Engineering and Product until resolution
• Recommend tooling and process improvements to help the team manage and diagnose bugs better
• Work with the Product Support Learning and Performance team as a subject matter expert to create documentation and training materials for future specialists
• Identify customer trends and advocate for bug fixes, process improvements and feature enhancements
• Keep the wider Product Support team informed on high-priority bugs and fixes

Required profile

• 2+ years of experience in a QA or Support environment for a technical SaaS product
• Strong testing experience and comfort working when priorities shift quickly and the path forward is ambiguous
• Leadership, technical competence and a passion for quality
• Japanese is a plus, though not essential

Required skills

• Troubleshooting and debugging across multiple platforms
• Consultative communication: translating complex technical concepts into clear explanations for technical and non-technical audiences
• Adaptability and resilience in changing environments