Technical Support Specialist

About the role

Happiest Minds Technologies, an AI-first digital engineering and IT services company headquartered in Bengaluru, is hiring a Technical Support Specialist. The role centres on end-user support, troubleshooting and collaboration technology, working with non-technical users, senior executives and distributed or offshore teams.

Required profile

• Bachelor's degree required, preferably in Computer Science, Information Systems or a related field.
• 3+ years of IT support experience in a large, fast-paced corporate environment.
• Ability to listen to customers, understand their needs and troubleshoot issues clearly and professionally.
• High level of patience and empathy when supporting non-technical users, senior executives and distributed or offshore teams.
• Excellent verbal and written communication skills.

Required skills

• Advanced knowledge of Windows and end-user support.
• Strong understanding of O365, Windows 11 and related Microsoft Office applications and services.
• Solid knowledge of iOS and Apple mobile devices, including macOS.
• Expertise in Microsoft Teams, Zoom and WebEx; strong video conferencing and collaboration technology skills, including conference room systems.