Technology Infrastructure Manager

About the role

This role leads the planning and management of infrastructure operations, production support, systems and database administration, and network operations. It covers cloud and network services, disaster recovery, change management, and the transformation of the modern tech workspace, while managing 24/7 operations, incidents, maintenance, compliance and renewals.

Key responsibilities

• Evaluate the effectiveness of current plans, programs and initiatives, and propose and implement the architecture needed for current and future requirements.
• Lead planning and management of infrastructure operations, production support, systems and database administration, and network operations.
• Work with project teams, vendors and management to keep cloud and network services running smoothly and securely.
• Engage users and stakeholders to meet their business needs proactively.
• Run disaster recovery planning, training and documentation.
• Handle project and change management so delivered solutions meet technical, functional, performance and business requirements.
• Help transform the workplace and the modern tech workspace through collaboration with the tech team and vendors.
• Manage the team responsible for system architecture, design, installation, configuration, support and maintenance of cloud transformation.
• Manage the budget and other administrative functions.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related field.
• At least 5 years of experience in IT operations and systems administration, including at least 3 years in a leadership role managing outsourced vendors and service providers.
• Experience with Qualys and cloud platforms such as AWS, Microsoft Azure and Google Cloud Platform is an added advantage.
• Professional certifications such as PMP, CISSP or CCNA are highly advantageous.

Required skills

• Strong understanding of ITIL frameworks, IT service management processes and cybersecurity best practices.
• Hands-on expertise in AWS Cloud Services, Microsoft Active Directory, and Virtual Desktop Infrastructure (VDI).
• Knowledge of enterprise architecture principles and frameworks.
• Vendor and stakeholder management, including performance governance and service delivery management.
• Network infrastructure configuration (routers, switches, wireless access points); Cisco, Juniper and Meraki experience preferred.
• Excellent communication and interpersonal skills.