Tier-2 IT Support Engineer (Singapore)

About the role

Cellebrite is looking for a dedicated Tier-2 IT Support Engineer based in its Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with Cellebrite policies and SLAs, covering hardware break/fix, AV, onboarding/offboarding, imaging and ticket handling through the client ITSM system.

Key responsibilities

• Hardware break/fix for laptops, accessories and other IT equipment
• AV support for conference rooms
• Maintenance of workstations (docking stations, screens, cables)
• Basic maintenance of the network room (with client-provided instructions)
• Onboarding and offboarding of employees
• IT equipment inventory stocktaking
• Preparing and imaging laptops for local stock and maintaining spare laptops
• Handling IT support tickets via the client ITSM system
• Participating in Tier-2 IT support team meetings and training
• Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation and onboarding/offboarding checklists

Required profile

• English-language professional support and communication
• Nice to have: APAC / regional multi-site user support experience

Required skills

• Hardware troubleshooting and break/fix, including imaging
• ITSM / ticketing and SLA handling (daily service reporting)
• Microsoft 365 administration and support
• Okta for identity, SSO and access management
• Networking basics and IT security and compliance (device hardening, access control, PII handling, media sanitization)
• Nice to have: laptop imaging and MDM tooling (Intune, Autopilot, Jamf); inventory management and daily reporting