Tour Facilitator / Guide

About the role

We are seeking an enthusiastic Tour Facilitator/Guide to lead educational programmes and site‑based learning journeys. You will deliver engaging content in English, ensure participant safety, and create a positive learning environment across various outdoor locations.

Key responsibilities

• Attend compulsory 2‑day training and all safety briefings before tours.
• Conduct guided tours, learning journeys, and educational programmes in English, adapting delivery to diverse audiences.
• Manage participant groups, address queries, and maintain continuous supervision for safety.
• Arrive at venues 15 minutes early, set up and operate portable audio equipment, and ensure all materials are ready.
• Collect participant feedback, prepare reports, and escalate issues to management.
• Maintain professional appearance, adhere to organisational policies, and avoid alcohol or smoking while on duty.

Required profile

• Experience in tour guiding, educational facilitation, public engagement, or customer service.
• Strong presentation, communication, and interpersonal abilities.
• Comfortable working outdoors and at various locations, both independently and in a team.
• Fluent in English; additional languages are a plus.

Required skills

• Operation of portable audio equipment (microphones, speakers).

What we offer

• Opportunity to work in a dynamic, educational tourism environment.
• Professional development through mandatory training and on‑the‑job experience.