Trainer, Talent Development

About the role

AIA is looking for a Trainer, Talent Development to support the development and performance of Agency Distribution consultants, with a primary focus on the AIA Advantage Academy (AAA) segment. The role delivers IBF, sales and soft-skills training and sales coaching, and leads the planning, facilitation and continuous improvement of capability programmes.

Key responsibilities

• Deliver IBF, sales and soft-skills training and provide sales coaching that strengthens adviser capability and progression towards MDRT.
• Lead the planning, facilitation and continuous improvement of capability programmes for the AAA segment, aligned to business priorities and consultant development needs.
• Deliver IBF-accredited or IBF-aligned learning modules with strong command of the curriculum, assessment requirements and expected learning outcomes.
• Support IBF application and programme administration, including documentation, curriculum mapping, trainer requirements, assessment evidence, submissions and follow-up with internal stakeholders.
• Design and deliver practical sales and soft-skills training covering client engagement, needs discovery, objection handling, consultative selling, closing, referrals, communication and relationship management.
• Provide individual and group sales coaching using observation, role play, case practice and performance data to identify gaps and reinforce behaviour change.
• Partner with MDRT Ambassadors, Business Development, Agency Leaders and internal subject-matter experts to address field capability needs.
• Support MDRT University, Aspirants Programmes, MDRT Day, District Sharing, Mentor-Mentee initiatives and other AAA platforms, tracking participation, assessment results, coaching progress and learner feedback.
• Support product training as a secondary responsibility, ensuring content is accurate, compliant and relevant.
• Manage vendors on training delivery matters, including scheduling, materials, logistics, service quality and follow-up.

Required profile

• Minimum 5 years of relevant experience in agency training, agency development, sales management, financial advisory, insurance distribution or learning and development.
• Prior experience in an agency or tied-distribution environment as a trainer, financial consultant, agency leader, sales manager, coach or agency development professional.
• Degree (preferred) or diploma in a relevant discipline; ACLP/ACTA or equivalent adult-learning qualification preferred.
• Ongoing compliance with applicable regulatory and company training requirements.

Required skills

• Proven ability to facilitate sales, advisory and soft-skills programmes for adult learners, using practical activities, role plays, case discussions and coaching techniques.
• Working knowledge of IBF programme standards and experience supporting IBF application, accreditation, renewal or related documentation.
• Demonstrated sales coaching capability, including diagnosing performance gaps and supporting learning transfer into field performance.
• Good understanding of agency sales processes, consultant productivity drivers and client engagement.
• Working knowledge of life insurance and financial advisory products; product training experience is an advantage but secondary.
• Strong facilitation, communication, presentation, stakeholder management and project coordination skills.