UI/UX Designer and Research

About the role

The employer is looking for a designer with strong user research skills to lead end-to-end design, from understanding user needs and defining problems to prototyping, testing, implementation and continuous improvement. Candidates should attach a portfolio showing relevant projects.

Key responsibilities

• Plan and conduct user research, including interviews, contextual inquiry, concept testing and usability testing.
• Translate research findings into user journeys, task flows, wireframes, prototypes and high-fidelity UI designs.
• Design intuitive, accessible interfaces that simplify complex workflows.
• Collaborate with product teams and stakeholders to define problems, validate solutions and balance user needs with business and technical constraints.
• Work with engineers on implementation, review delivered features and resolve usability or visual issues.
• Evaluate released features against user feedback, research and product data to find further improvements.
• Facilitate workshops and discussions to build shared understanding and guide design decisions.

Required profile

• 3-5 years of professional experience in UX/UI or product design, with hands-on user research experience.
• A portfolio showing end-to-end design delivery, from research and problem definition to tested designs and implemented solutions.
• Ability to synthesise research findings into actionable insights and communicate design decisions clearly.
• Experience working with multidisciplinary teams in an Agile environment.
• Strong collaboration, facilitation and stakeholder management skills.
• Empathy, curiosity and a user-centric mindset, able to understand diverse needs and challenge assumptions constructively.

Required skills

• User research methods, usability testing, interaction design, prototyping and high-fidelity UI design.
• Good to have: experience in social services, community initiatives or services for underserved groups; designing for complex workflows or multi-agency environments; knowledge of accessibility and inclusive design; familiarity with frontend development.