User Experience Designer (UI/UX) - Singapore Government Digital Services

About the role

Tech Mahindra is looking for an experienced User Experience (UX) Designer to support a high-impact digital transformation initiative for the Singapore Government. You will work closely with stakeholders, users, product teams and developers to design intuitive and accessible digital services, combining user research, interaction design, stakeholder management and agile delivery.

Key responsibilities

• Analyse user, business and operational challenges and develop solutions that balance user needs, business objectives and technical constraints.
• Collaborate with stakeholders, product owners, business analysts, developers and project teams to understand requirements and influence user-centred outcomes.
• Take ownership of assigned modules and design deliverables from discovery through implementation.
• Support the UX lead in mentoring other designers and promoting user-centred design practices.
• Plan and run user research (interviews, workshops, surveys, usability testing) and turn insights into user journeys, wireframes, prototypes and production-ready designs.
• Design intuitive and accessible digital experiences, support UAT and usability testing, and work with developers to ensure implementation.
• Contribute to design systems and participate in Agile delivery, improving the experience through feedback and data.
• Use approved AI-assisted tools such as Microsoft Copilot, and create design artefacts in Figma, Miro, Jira and Confluence.

Required profile

• Bachelor's degree in Design, HCI, Information Systems, Psychology or a related discipline.
• 5+ years of experience in UX Design, Product Design or a related field.
• Strong understanding of user-centred design, interaction design, information architecture, accessibility and usability.
• Experience planning and running user research, and mentoring designers or giving UX guidance.
• Preferred: public sector or government projects, familiarity with AI-assisted tools in regulated environments, and experience with design systems and digital service standards.

Required skills

• Figma, Miro, Jira and Confluence
• Agile or Scrum
• User research and prototyping