UX Designer, Parents Gateway (MOE)

About the role

GovTech, Singapore's lead agency for Smart Nation and public sector digital transformation, is hiring a Designer for the Parents Gateway initiative within the Ministry of Education (MOE) domain. The role contributes to design and user experience work that improves how parents, school administrators and MOE stakeholders interact with Parents Gateway and related products, using a user-centred approach to simplify family engagement with schools.

Key responsibilities

• Develop user-centric solutions that improve the experience of parents and school users on Parents Gateway and related products
• Apply UX design methods to understand user needs, optimise user journeys and improve usability across web and mobile platforms
• Support research, prototyping and usability testing so designs are grounded in real user needs
• During the first 6-12 months, deepen familiarity with the Parents Domain ecosystem and its users
• Create wireframes, prototypes and user flows, validate designs with user feedback and iterate based on findings
• Manage design work from early ideation through to implementation guidance
• Conduct user interviews, surveys and usability tests, map user journeys and identify pain points
• Facilitate or support workshops to align on user needs, workflows and design direction
• Work with product managers, engineers and MOE stakeholders to balance user needs and business objectives

Required profile

• Skilled in wireframes, prototypes and user flows, with a strong eye for usability and visual clarity
• Comfortable conducting user interviews, usability tests and synthesising findings
• Able to collaborate in cross-functional teams and explain design thinking to technical and non-technical stakeholders
• Attention to detail and commitment to consistent, well-considered designs
• Curiosity and empathy for the lived experiences of parents and school users
• Willingness to experiment with AI-assisted design approaches

Required skills

• Proficiency in Figma and equivalent modern design and prototyping tools
• UX design proficiency

What we offer

• Competitive salary and benefits package with opportunities for professional growth
• A collaborative, creative work environment
• Flexible work arrangements (subject to the job role)

This is a 2-year fixed term contract.