UX Researcher and Service Designer

About the role

Beyondsoft is looking for a UX Researcher and Service Designer who works with agency teams to help them turn vague business ideas into clear, buildable requirements for digital products. The role runs discovery, maps the process from idea to requirement and turns findings into design principles and requirements for a supporting tool or agent.

Key responsibilities

• Run discovery with agency teams to understand how they form ideas, gather information and define requirements for digital products.
• Map the full process from business idea to defined requirement and spot where teams get stuck, lose information or diverge.
• Find patterns, pain points and unmet needs across teams and turn them into clear insights.
• Turn findings into design principles and requirements for a supporting tool or agent.
• Prototype and test process ideas to check if they help teams reach buildable clarity.
• Run workshops to frame problems, align stakeholders and test early concepts.

Required profile

• 2+ years in service design, UX research or product discovery, with experience in unclear problem spaces.
• Comfortable designing for process and workflow problems, not just interfaces.
• Able to work independently in an early-stage 0 to 1 setting where the end product is not yet defined.

Required skills

• Generative research and synthesis skills, able to turn messy inputs into structured insight.
• Workshop facilitation and stakeholder engagement.
• Nice to have: interest in or exposure to AI-assisted tools or agents.