VP, Global NVOCC & Ocean Governance

About the role

Toll Group is looking for a Vice President, Global NVOCC & Ocean Governance to establish and drive a world-class governance, compliance and operational excellence framework across its global ocean freight and NVOCC operations. The role ensures regulatory compliance, optimizes carrier incentive programs, strengthens operational controls and enhances global performance through standardized processes and continuous improvement. It works closely with Ocean Procurement, Trade Management, Operations, Finance, IT and regional stakeholders. The position is based at the Toll office in East Singapore, with options in West Drayton (UK), Hamburg (Germany) or the US.

Key responsibilities

• Own the global NVOCC governance framework and act as subject matter expert for NVOCC operations, compliance and governance.
• Ensure compliance with global maritime and NVOCC regulations, including FMC/OTI, OSRA, tariffs, NRAs, ENS/ICS2, AMS/ISF, ACI/eManifest and other advance cargo filing requirements.
• Set global standards for licensing, bonding, tariff management, Bills of Lading, documentation, regulatory filings, record retention and detention and demurrage compliance.
• Monitor regulatory developments and turn them into policies, procedures, controls and training programs.
• Lead global audit, risk management and compliance initiatives and drive corrective actions across regions.
• Own and optimize global carrier commitment and Volume Incentive Discount (VID) programs, working with Ocean Procurement and Trade Management on agreements, MQCs, allocations and preferred carrier strategies.
• Validate carrier incentive calculations and work with Finance on accruals, invoicing and collections.
• Define global operating standards for booking, documentation, manifesting, regulatory filings, cargo release, invoicing and shipment closure.
• Act as escalation point for complex operational, commercial and regulatory issues and drive continuous improvement.
• Partner with Digital and IT teams to automate compliance controls, reporting, documentation validation, VID tracking and exception management.
• Establish global KPIs, management dashboards and reporting on compliance, carrier commitments and incentives.
• Lead root cause analysis and corrective action programs, and develop global SOPs, training programs and certification standards.

Required profile

• 8-12+ years of experience in ocean freight forwarding, NVOCC operations, ocean carrier management or international logistics.
• Proven experience developing global governance frameworks, SOPs, audit programs and operational controls.
• Experience managing carrier agreements, volume commitments, incentive programs and ocean procurement-related activities.
• Strong analytical and commercial acumen, stakeholder management and written and verbal English.
• Must be entitled to work in Singapore and able to undergo pre-employment checks including a criminal history check and medical.

Preferred qualifications

• Bachelor's degree or higher in Supply Chain, Logistics, Business or a related discipline.
• Direct experience with FMC regulations and NVOCC governance programs.
• Audit, compliance, risk management or governance experience in freight forwarding or logistics.
• Lean, Six Sigma or continuous improvement certification.
• Additional languages.