VP, Regional Digital Fraud & Security Specialist, Consumer Banking

About the role

DBS Consumer Banking Group, the leading bank in Asia, is hiring a Vice President, Regional Digital Fraud & Security Specialist. With growing digital channels and customer base across its markets, digital security is increasingly critical. The role protects customers from fraud and scams by understanding the latest fraud trends and developing preventive measures, with direct impact on customer protection and trust.

Key responsibilities

• Lead regional fraud and security projects as business lead or project manager, defining requirements and making customers' digital journeys more secure.
• Implement best-in-class security measures and work with country stakeholders to balance security with customer experience.
• Research and analyse fraud cases to identify and prevent future fraud, in partnership with multiple departments.
• Identify areas needing stronger security procedures or digital capabilities to protect customer accounts.
• Develop preventive measures to reduce fraud and scam losses for customers and DBS.
• Define security requirements with the cybersecurity team, maintain and review the risk matrix, and support audit and MAS reviews on security and risk controls.
• Engage senior management, tech, operations and product teams, and support security and fraud forums.
• Collaborate with cross-functional partners such as Customer Experience, Marketing, IT, Finance, Legal, Compliance, Risk and Operations to build end-to-end digital solutions.

Required profile

• Degree holder with 7 years of relevant experience, preferably in consumer banking, mobile or internet banking, digital security, fraud prevention or related fields.
• Experience in digital channel management, gathering business requirements, and managing projects and initiatives.
• Strong business acumen is an advantage.
• Good team player able to work with product specialists, operational and technical teams.
• Able to prioritise and categorise requirements and issues, and to lead and challenge the status quo on project delivery and product development.

Required skills

• Strong knowledge of digital trends and technological savvy.
• Strong analytical ability.
• Interest in emerging digital trends and how to apply them to improve the digital customer experience.