VP, Team Lead, Digital Service Delivery, Consumer Banking

About the role

DBS Consumer Banking Group, the leading bank in Asia, is looking for a VP, Team Lead, Digital Service Delivery for its Consumer Banking business. The role acts as the Digital Project Delivery Lead, managing the delivery of projects related to consumer banking products and working across Product, Operations, Technology, COO, Legal & Compliance and Customer Support teams.

Key responsibilities

• Manage the delivery of consumer banking product projects and define and agree project scope with stakeholders within the approved budget and schedule.
• Lead and manage User Acceptance Testing (UAT) so that system behaviour conforms to the solution design.
• Review system solutions and narratives so that specifications match business requirements.
• Ensure development and rollouts comply with internal and external risk and regulatory clearance processes.
• Oversee pre- and post-implementation tasks, including user story preparation, testing, production launch, verification, incident resolution within SLA, post-implementation review and escalation.
• Hold regular review meetings with key stakeholders on enhancements, initiatives and progress.
• Manage digital projects end to end, tracking them against the digital roadmap and proactively handling issues, risks and deliverables.

Required profile

• University degree, preferably in Consumer Banking or digital project delivery.
• Experience managing projects end to end, including business requirements, test management and execution, and implementation.
• Knowledge of risk awareness and control.
• Ability to work independently, handle multiple projects and meet tight delivery timelines.

Required skills

• Preferably knowledge of agile methodology and the project management life cycle.
• Strong analytical and problem-solving skills.
• Excellent communication skills and a customer-centric approach.

The role is full-time and based in One Island East. Only shortlisted candidates will be contacted.