Warehouse Dispatcher

About the role

UPS is hiring a Warehouse Dispatcher in Singapore, a fully on-site role. The Dispatcher manages pickups arranged by customer service or through internet booking, assigning them to the correct drivers on time and resolving unsuccessful collections quickly. The position is permanent.

Key responsibilities

• Assign pickups to drivers according to routes, coordinating urgent pickups to meet customer timelines (heavily supported by automated assignments)
• Maintain contact with customers about unforeseen delays in pickup requests
• Distribute devices to the right drivers and resolve simple technical issues
• Follow up on pallet shipment requests and send daily email pre-alerts on pallet shipment exports
• Follow up on missed pickups and support the Customer Experience Coordinator (CEC)
• Assist the CEC with package location, delivery and supply requests, and support driver follow-up, delivery change requests and undelivered package follow-ups by email or phone

Required profile

• Familiarity with Singapore roads and areas
• Understanding of processes, procedures and operating hours
• Ability to work as part of a team and communicate effectively with internal and external customers
• Ability to perform tasks requiring light physical effort

Required skills

• Reading and using systems (training provided)
• Customer service and teamwork

Schedule: 5.5 days per week (alternate Saturdays), working 9:30am to 6:30pm Monday, 10:30am to 7:30pm Tuesday to Friday, and 10am to 2pm Saturday.