Account Manager – Singapore

About the role

DHL Express Singapore is seeking an Account Manager to drive revenue growth within an assigned sales territory. Reporting to the Area Sales Manager, you will manage existing customer relationships, acquire new business, and ensure service excellence for a portfolio of clients across Singapore.

Key responsibilities

• Serve as the primary point of contact for customers, coordinating with internal departments to resolve queries and issues.
• Conduct face‑to‑face sales visits to manage and expand the portfolio of existing and potential customers.
• Track and report performance against key performance indicators and sales targets.
• Coordinate customer service, service recovery, and credit control matters with relevant DHL Express teams.
• Develop and follow a weekly customer visit cycle using the Global Call Planning Tool to increase share‑of‑wallet and secure new ship‑to profiles.
• Submit timely sales reports, timesheets, activity updates, and pipeline movement reports in COMET.
• Adhere to regional profit margin and discount guidelines while formulating personal sales plans.
• Build strong client relationships to minimise attrition and protect against competitor gains.

Required profile

Required skills