Business Unit Manager – Customer Account Leadership

About the role

The Business Unit Manager leads a customer site within the plant, overseeing the full profit and loss responsibility and driving strategic growth through strong customer relationships and operational excellence.

Key responsibilities

• Member of the plant strategic leadership team, managing the assigned customer account(s).
• Own the full P&L for the site and drive organic revenue growth.
• Lead the Request for Proposal (RFP) process and support additional accounts as needed.
• Directly manage and develop the workcell team, and indirectly guide other contributors through Jabil’s workcell model.
• Oversee pricing, continuous improvement of customer performance metrics, and customer satisfaction.
• Execute contractual terms and lead Quarterly Business Reviews (QBR) with the customer.
• Collaborate with logistics, finance, and supply‑chain functions to meet business objectives.

Required profile

• Excellent communication and leadership abilities.
• Strong financial knowledge, including balance‑sheet and income‑statement analysis.
• Deep operational understanding of manufacturing and supply‑chain processes.
• Experience with contract fundamentals and customer‑service excellence.
• Proficiency in global logistics, international taxes and customs regimes.
• Proven track record in change management and cost‑reduction initiatives.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Financial system (Jabil tools)
• Quote process software