Collection Assistant
Carousell Group · Singapour
Job description
About the role
You will manage a portfolio of overdue motor hire‑purchase accounts, contacting customers to recover outstanding installments and negotiating repayment plans within approved guidelines.
Key responsibilities
- Manage assigned overdue accounts across various delinquency buckets.
- Contact customers via calls and messages to recover outstanding payments.
- Negotiate repayment plans, restructures, and settlements, and monitor compliance.
- Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, including vehicle surrender and shortfall recovery.
- Maintain accurate, timely records of all collection activities, payment arrangements, and account statuses in the system.
Required profile
- 1–2 years of collections or debt recovery experience, preferably in motor hire‑purchase.
- Strong negotiation skills and composure during difficult conversations.
- Meticulous record‑keeping and follow‑up abilities.
- Ability to work independently while collaborating with multiple departments and stakeholders.
Required skills
- Intermediate Excel knowledge
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Published 1 week ago
Expires 1 month from now
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Carousell Group
Singapour
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