Customer Success Manager – APAC

About the role

Jamf is looking for a Manager of Customer Success to lead its APAC team from Singapore. The role is fully remote, with occasional on‑site collaboration, and focuses on driving customer engagement, product adoption, satisfaction and retention across the region.

Key responsibilities

• Lead and develop the Customer Success team, overseeing onboarding, training and professional growth.
• Implement technology and process improvements to increase efficiency of Customer Success functions.
• Track operational metrics, identify strengths and gaps, and report performance to leadership.
• Collaborate with cross‑functional teams—including Go‑To‑Market, product, and support—to align on customer lifecycle initiatives.
• Advocate for customer needs across the organization and act as an escalation point for critical issues.
• Mentor team members and drive a culture of proactive risk mitigation.
• Travel 20‑40% of the time for events, including international travel when required.

Required profile

• Bachelor’s degree (or equivalent).
• Legal authorization to live and work in Singapore.
• Experience managing a Customer Success or similar client‑facing team.
• Strong communication and collaboration skills.

Required skills

What we offer

• Flexible, remote‑first work environment.
• Opportunity to shape customer success strategy for a fast‑growing tech company.
• Competitive benefits and travel opportunities.