General Manager – Commercial

About the role

The General Manager, Commercial is responsible for steering the commercial portfolio, integrating real‑estate excellence with strategic leasing and asset performance optimisation. The role aligns customer experience, design and digital ambition, operational efficiency and capital investment into a single strategy that protects and grows long‑term shareholder value.

Key responsibilities

• Oversee the Group’s commercial strategy and asset portfolio, driving sustainable revenue growth through a customer‑centric, data‑informed approach.
• Integrate market intelligence, customer insights and performance analytics to shape decision‑making and foster an innovation‑driven culture.
• Lead transformation of physical assets, operating models and teams to adapt to evolving customer behaviours, enhancing service delivery, engagement and retention.
• Spearhead digital transformation initiatives across assets and platforms, embedding technology and data systems for seamless customer experiences.
• Drive portfolio‑wide asset performance strategies to enhance customer satisfaction, optimise revenues and reduce long‑term operating costs.
• Introduce value‑creation initiatives that combine revenue growth, cost optimisation and new ancillary income models.
• Guide OPEX prioritisation and lifecycle planning in collaboration with property, engineering and project teams.
• Strengthen governance, procurement and contract‑management frameworks to ensure operational excellence.
• Foster cross‑functional alignment between commercial, finance, legal, projects and operations teams to deliver integrated business outcomes.
• Lead asset positioning, upgrading, rejuvenation, master‑planning and redevelopment initiatives in line with long‑term portfolio strategy and CAPEX priorities.

Required profile

• Proven track record in commercial real‑estate portfolio management and strategic leasing.
• Strong network with industry experts and experience in vendor/consultant engagement.
• Ability to translate design and technical ambition into commercially viable projects with clear ROI.
• Experience managing CAPEX investment priorities and disciplined allocation.

Required skills