Guest Service Officer – Hotel Bell Service

About the role

The Guest Service Officer (Hotel Bell Service) welcomes guests, assists with luggage, and ensures a smooth arrival and departure experience. This onsite position supports the front office and contributes to the hotel's overall guest satisfaction.

Key responsibilities

• Greet guests upon arrival and escort them to the reception for check‑in.
• Load and unload luggage, count pieces to prevent loss, and keep the driveway clear.
• Assist guests with transportation needs and promote hotel facilities.
• Deliver correspondence, packages, and other items to guest rooms.
• Maintain a clean and well‑kept work area at all times.
• Escort guests to their rooms and explain hotel amenities.
• Report any lost or found items promptly.
• Participate in sustainability initiatives and other reasonable duties as assigned.

Required profile

• Prior experience in guest service or support operations (training provided if needed).
• Basic English communication skills for interacting with guests.
• Friendly, positive demeanor and ability to work as part of a team.
• Willingness to work 10‑12 hour shifts, including weekends and public holidays.
• Adherence to safety procedures and standard operating policies.

Required skills

• Experience with AI‑powered productivity tools such as Microsoft Copilot.
• Familiarity with ChatGPT or similar approved AI applications.

What we offer

• Full‑time employment with a monthly salary of SGD 2100‑2300.
• Opportunities to develop hospitality skills in a supportive environment.