IT Support – Technical Assistance & Troubleshooting

About the role

IT Support professionals provide technical assistance and troubleshoot hardware and software issues for end‑users. The role involves both remote and on‑site support to ensure smooth operation of computer systems and networks.

Key responsibilities

• Respond to user inquiries, issues, and requests related to IT services.
• Diagnose and resolve hardware and software problems.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Provide remote or on‑site technical support to users.
• Document and track user issues and resolutions.
• Educate users on IT best practices and usage guidelines.
• Collaborate with IT teams to implement updates and improvements.
• Assist in the procurement and setup of IT equipment.

Required profile

• Strong problem‑solving attitude with a customer‑service focus.
• Ability to work independently and as part of a team.
• Good communication skills for educating users and documenting issues.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Computer systems installation and configuration
• Network configuration and maintenance
• Peripheral setup and support