Product & User Operations Intern

About the role

Our users are doing things with autonomous agents that nobody has done before, which means they encounter undocumented problems. Sitting between those users and the product team, you’ll be the high‑signal seat that knows what users are actually struggling with and ensures that knowledge reaches the people who can fix it.

Key responsibilities

• Handle frontline user support: answer support email, Discord questions, and tickets clearly and quickly.
• Own the feedback loop from users into the product backlog: triage, categorize, and quantify issues.
• Support release operations: track what is shipping, write release notes, and verify post‑release functionality.
• Maintain help docs, canned responses, and the knowledge base to reduce repeat questions.
• Track feature timelines, release notes, and delivery progress, keeping the team honest about dates.
• Monitor product metrics such as activation, retention, and feature adoption, and report changes.
• Run onboarding and activation analysis to identify where new users stall and propose product fixes.
• Help operationalize agent quality by reviewing real agent runs, cataloguing failure modes, and feeding them back to product and research.
• Advocate for the user in product discussions with evidence rather than anecdote.

Required profile

• Currently pursuing a Bachelor’s or Master’s degree in any field, or equivalent experience.
• Writes clearly and kindly, especially when replying to frustrated users.
• Organized, reliable, and follows through without being chased.
• Comfortable with data: can pull numbers, spot trends, and explain them.
• Curious about product development and wants to be close to the process.
• Can hold context across many small threads without dropping things.
• Bonus: prior support, community, or product ops experience, or experience running a Discord community.