Senior Strategic Account Manager

About the role

The Senior Strategic Account Manager is the most senior individual contributor within Behavox’s Strategic Account Management function. The role owns a portfolio of the most complex Tier 1 and Tier 2 enterprise accounts, driving executive relationships, commercial outcomes and cross‑regional product deployments. It also defines engagement standards for the whole team and acts as the escalation point for high‑stakes situations.

Key responsibilities

• Manage multi‑product, multi‑region accounts with $3M+ ARR, overseeing delivery, health and commercial outcomes across geographies and stakeholder groups.
• Serve as the primary escalation point, assessing severity, coaching junior Strategic Account Managers and intervening directly when needed.
• Create reusable vertical playbooks, assessment tools and engagement frameworks that codify best practices for the function.
• Own renewal and expansion strategy for high‑ARR accounts, collaborating with Account Executives on regional pipeline and participating in deal reviews.
• Mentor and develop the Strategic Account Management team through hiring calibration, internal learning sessions and advisory board leadership.

Required profile

• Deep expertise in enterprise compliance technology, including communications surveillance, trade surveillance, compliant archiving and policy management for Tier 1 financial institutions.
• Proven ability to build and sustain trusted advisory relationships with C‑suite and senior risk, compliance and technology leaders globally.
• Experience defining and owning engagement standards for QBRs, escalation management, account planning and commercial execution across a strategic account team.
• Track record of intervening in at‑risk accounts, stabilising situations and coaching owners without taking over coverage.
• Strong external presence, presenting at industry events, leading Customer Advisory Boards and steering practitioner communities.

What we offer

• A truly global mission with a passionate community across many locations.
• High impact and learning potential driven by bold innovation.
• Highly competitive compensation and fully covered health coverage for employees and families.
• Generous time‑off policy and flexible work schedule.