Account Manager

About the role

We are looking for an Account Manager to own a portfolio of advertiser or agency accounts, driving retention, growth, and long‑term value through successful campaigns. You will be the primary post‑sale contact, ensuring a high‑quality experience and acting as a strategic partner for our clients.

Key responsibilities

• Manage a portfolio of advertiser or agency accounts, focusing on retention and growth.
• Monitor campaign performance and provide data‑driven recommendations.
• Identify upsell, cross‑sell, and budget expansion opportunities.
• Conduct regular business reviews, sharing insights, trends, and strategic advice.
• Collaborate with product and technical teams to resolve issues and improve performance.
• Proactively mitigate risks to retention or performance.
• Educate clients on new ad formats, targeting capabilities, and platform enhancements.
• Maintain strong CRM discipline, tracking account health and opportunities.
• Partner with Customer Acquisition Representatives for smooth onboarding and launch.
• Advocate for client needs internally to shape product and go‑to‑market strategies.

Required profile

• Bachelor’s degree preferred.
• 2+ years of experience in account management, client services, or customer success within digital advertising or ad tech.
• Strong understanding of campaign metrics such as CTR, conversion rate, and ROAS.
• Excellent communication and relationship‑building skills.
• Highly organized with the ability to manage multiple accounts simultaneously.
• Problem‑solving mindset and ability to thrive in a fast‑evolving product environment.

Required skills

• Experience with Salesforce.com or a comparable CRM system.

What we offer

• Opportunity to work with cutting‑edge AI‑driven advertising technology.
• Collaborative environment with cross‑functional teams.
• Clear performance targets with growth potential.