Product Rollout Specialist – Subscriptions & Loyalty

About the role

We are seeking a dynamic Specialist, Product Rollout (Subscription & Loyalty) to support both our in‑house marketing suite and high‑impact retention levers of subscriptions, loyalty and partnerships. You will lead various product GTM enablement initiatives – go‑to‑market business plans, User Acceptance Testing (UAT), product documentation, marketer training & engagement, product hyper‑care and problem troubleshooting.

Key responsibilities

• Structure GTM playbooks based on customer preferences, market nuances and business goals, aligning stakeholders on product launch and operation.
• Lead cross‑functional rollout of product initiatives for regional and local teams across operations, finance, legal, PR and marketing.
• Coordinate timelines, resources and communications to ensure readiness across all teams.
• Build business pitch templates and presentation decks for the Partnerships team to replicate loyalty/partnership capabilities.
• Gather product feedback from local stakeholders, identify pain points and translate them into structured business cases.
• Own end‑to‑end launch process for new subscription, loyalty and partnership features, including partner integration scope and project management.
• Lead user‑acceptance‑testing (UAT) for launches, planning test cases, simulating environments and troubleshooting during hyper‑care.
• Maintain alignment with regional teams through regular updates, track rollout performance, adoption and feedback.

Required profile

• 2–4 years of experience in product operations, product marketing or user growth operations within a multi‑region or global company.
• Interest in consumer app growth programmes (subscriptions, loyalty, vouchers) and familiarity with modern mobile‑app growth stack including MarTech tools.
• Strong business acumen to understand partnership negotiations, sales cycles and related tech discovery and integration.
• Highly organized and detail‑oriented, able to manage multiple dependencies and ensure operational alignment.
• Strong execution focus in a technology‑driven organisation, quickly learning internal tools, configuring scenarios and deploying products across markets.

Required skills

• CRM
• Segmentation
• Experimentation
• A/B testing