Air Freight Operations Coordinator

About the role

Toll Group is looking for a proactive and detail‑oriented Air Freight Operations Coordinator to manage export shipments. The role ensures seamless coordination with overseas agents, airlines, customers and authorities while maintaining high service standards and compliance.

Key responsibilities

• Coordinate and communicate with overseas agents, network partners, airlines, authorities and customers regarding export shipments.
• Execute end‑to‑end air export operations, ensuring timely and accurate processing.
• Manage co‑loading activities, including rate quotations and carrier coordination.
• Process space bookings with airlines and obtain spot rates as needed.
• Receive and process shipment nominations and customer bookings, providing flight details and updates.
• Arrange cargo collection and transportation with appointed transport providers.
• Create and manage export files and shipment execution within CargoWise One (CW1).
• Prepare and issue pre‑alerts upon shipment execution.
• Process invoicing and collaborate with the GSS team on billing matters.
• Monitor and update operational KPIs and system records accurately.
• Ensure compliance with customer requirements, health and safety standards and company policies.

Required profile

• Diploma in Logistics, Supply Chain, Transportation, Business Administration or a related field.
• Experience in air freight export operations, freight forwarding or logistics preferred.
• Strong communication and coordination skills across multiple countries.
• Detail‑oriented with excellent organizational and multitasking abilities.
• Customer‑focused with the ability to meet operational deadlines.

Required skills

• CargoWise One (CW1) or similar freight management system.
• Microsoft Office applications.