Air Logistics Operational Care Team Leader

About the role

As a leader within Kuehne+Nagel's Freight Forwarding team, you will oversee the end‑to‑end execution of air freight shipments, ensuring compliance with operational, customer and regulatory standards. You will drive performance, coach a team of Operational Care Specialists and act as the primary escalation point for any operational issues.

Key responsibilities

• Lead daily import, export and cross‑trade air freight operations while meeting service level agreements and KPIs.
• Monitor shipment exceptions, assess operational risks and implement corrective actions.
• Ensure accurate documentation, customs compliance and carrier performance according to Kuehne+Nagel SOPs.
• Coach, develop and evaluate Operational Care Specialists, manage workforce planning and drive employee engagement.
• Handle customer escalations, maintain strong relationships and support retention initiatives.
• Oversee cost management, invoice validation and financial controls to protect revenue.
• Contribute to operational excellence projects, automation and digitalisation efforts.

Required profile

• Bachelor’s degree in Logistics, Supply Chain, Business Administration or a related field.
• 3‑5 years of experience in air logistics operations, including import, export and cross‑trade.
• At least 1‑2 years of experience in a supervisory or team‑lead role.
• Strong knowledge of air‑freight processes, customs requirements and regulatory compliance.

Required skills