Assistant Manager – Front Office

About the role

The Assistant Manager, Front Office leads the front desk team during assigned shifts, ensuring a consistently high level of service for guests at Hilton Singapore Orchard. This role combines operational oversight with guest‑focused problem solving.

Key responsibilities

• Supervise front desk staff to maintain smooth, efficient operations throughout the shift.
• Communicate clear directions verbally and in writing, assigning tasks and monitoring performance.
• Resolve guest concerns, emergencies, and complaints using discretion and sound judgment.
• Greet guests warmly, manage check‑in procedures, and provide information on hotel facilities.
• Coach, mentor, and train team members, including onboarding new staff and developing high‑potential employees.
• Contribute ideas for service improvements and uphold Hilton standards.

Required profile

• Strong leadership and team‑building abilities.
• Excellent verbal and written communication skills.
• Proactive problem‑solving mindset with a focus on guest satisfaction.
• Ability to work shift patterns and handle high‑pressure situations.
• Commitment to training and developing staff.

Required skills