Client Care Officer

About the role

We are looking for a Client Care Officer to provide high‑level after‑sales service to our customers. The role involves welcoming clients, handling their repair requests, and ensuring a smooth collection process while maintaining a professional front‑desk environment.

Key responsibilities

• Greet clients and attend to after‑sales requirements, assessing repair needs and advising accordingly.
• Record repair details accurately, manage invoicing, and maintain up‑to‑date transaction logs.
• Handle telephone and email enquiries, providing general information and escalating technical queries to senior staff.
• Contact clients regarding collection, update repair status, and ensure timely hand‑over to the designated collection point.
• Maintain front‑desk cleanliness and tidiness, and support teammates to achieve operational efficiency.
• Manage client expectations for out‑of‑warranty damages, offering alternatives within brand guidelines.

Required profile

• Strong communication skills with a warm and sincere approach to client interactions.
• Attention to detail for accurate data entry and record keeping.
• Ability to work flexible roster, including weekends, as required.

Required skills

What we offer

• Opportunity to work in a customer‑focused environment with clear pathways for improvement.