Cluster Director of People and Culture

About the role

Accor is recruiting a Cluster Director of People and Culture for Raffles Sentosa Singapore and Sofitel Singapore Sentosa, reporting to the Cluster General Manager. The role leads the strategic direction of People and Culture operations across the two properties, championing a culture of excellence, inclusivity and engagement, and driving talent and culture initiatives from workforce planning to employee experience.

Key responsibilities

• Act as a trusted thought partner to Cluster General Managers and Hotel Executive Committees, and develop cluster-wide People and Culture strategies that support operational goals.
• Lead talent attraction, employer branding, workforce planning and recruitment, embedding diversity and inclusion.
• Design leadership development and learning programmes, build succession plans and foster a culture of feedback and coaching.
• Create an authentic culture, run culture audits, implement engagement action plans and promote psychological safety and well-being.
• Ensure consistent application of labour laws, hotel policies and brand values, and partner with legal and compliance functions on workplace investigations.
• Streamline People and Culture operations with digital tools and shared services, own reporting, dashboards and KPIs, and lead the budgeting for compensation, benefits and training.
• Follow workplace safety and security policies, report incidents promptly, and take part in CSR and sustainability initiatives.

Required profile

• Bachelor's degree in Human Resources, Business or equivalent.
• Minimum 10 years of relevant experience in a senior managerial appointment in the hospitality industry.
• Deep understanding of the hospitality sector, ideally within luxury, lifestyle or branded portfolios.

Required skills

• Business acumen, critical thinking and strategic decision-making.
• Human relations and influencing skills, and strong verbal and written communication.
• Planning, coordination, independent initiative, time management and change management.
• Meticulous attention to detail.