Customer Quality Manager – Semiconductor

About the role

We are seeking a Customer Quality Manager to lead our semiconductor quality team. You will act as the primary quality liaison for key customers, driving continuous improvement and ensuring outgoing products meet strict specifications.

Key responsibilities

• Lead and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors.
• Serve as the main quality contact for customers, managing expectations and requirements.
• Monitor customer quality performance metrics such as defects, complaints, returns, and escapes.
• Lead complaint investigations, coordinate 8D, CAPA, and root‑cause analysis activities.
• Ensure customer‑specific quality requirements are understood, implemented, and maintained.
• Review and approve quality reports, corrective action responses, and inspection results.
• Oversee outgoing quality inspections to verify product compliance before shipment.
• Establish and track quality KPIs, identify trends, and drive continuous improvement initiatives.
• Collaborate with Manufacturing and Engineering to prevent recurring issues and enhance process capability.
• Participate in customer audits, business reviews, and new product introduction activities.

Required profile

• Bachelor’s degree in Engineering, Quality, Manufacturing, Electronics, or a related discipline.
• Minimum 5 years of experience in customer quality, quality management, or manufacturing quality.
• Experience in EMS, electronics, contract manufacturing, or high‑volume manufacturing is strongly preferred.
• Strong knowledge of quality management systems and continuous‑improvement methodologies.

Required skills

• QMS
• 8D problem‑solving
• CAPA
• Root‑cause analysis
• Continuous improvement