Customer Service Associate – Group Contact Centre

About the role

The Senior Customer Service Associate works in the Group Contact Centre of a major Singapore hospital, handling patient and public enquiries, appointment scheduling and various hotline functions. You will operate in a fast‑paced environment, supporting complex healthcare needs.

Key responsibilities

• Deliver excellent customer service by understanding callers' needs.
• Provide accurate, timely information and assistance for enquiries.
• Book, modify or cancel appointments as requested.
• Manage hotline administrative tasks such as email handling, referral requests and emergency activations.
• Coordinate with other hospital departments to ensure follow‑up and resolution of requests.

Required profile

• Minimum Diploma in any discipline; fresh graduates are welcome.
• 1–2 years experience in healthcare, contact‑centre or service‑related environments (preferred).
• Fluent written and spoken English; proficiency in a mother tongue.
• Cheerful personality with strong interpersonal skills.
• Ability to thrive in a fast‑paced, stressful setting and work rotating shifts, including public holidays and weekends.

Required skills

• Computer literacy.
• Good typing skills.