Customer Support Specialist, APAC

About the role

Rogo is seeking its first Customer Support Specialist in APAC to join a fast‑paced support team. You will handle client inquiries via chat and email, delivering an exceptional experience and feeding feedback into product improvements.

Key responsibilities

• Manage daily support queues (chat and email), resolve issues promptly and meet SLA targets.
• Diagnose root causes, provide clear workarounds, and assist teammates as needed.
• Identify process optimisations and automation opportunities to improve operational efficiency.
• Collaborate with Customer Support Managers to scale support operations.
• Work cross‑functionally with Product, Engineering, Sales and Post‑Sales to keep stakeholders informed.

Required profile

• 1+ years experience in customer support or user operations within a B2B SaaS or technology environment.
• Highly ambitious, eager to be an early hire and influence a growing team.
• Excellent organisational and prioritisation skills in a high‑volume, ambiguous environment.
• Strong verbal and written communication with attention to detail.
• Interest in financial and AI markets and an analytical mindset using data for decisions.
• Passion for delivering best‑in‑class customer experience and operational excellence.

What we offer

• Strong product adoption with leading financial institutions and significant growth upside.
• High‑density talent team working at the edge of AI and finance.
• Opportunity to own critical surface area for sophisticated users.
• Work on ambitious, technically demanding AI problems at scale.
• Exposure to cutting‑edge AI models turned into trusted products.