Higher Executive – Quality Assurance

About the role

The Higher Executive – Quality Assurance leads day‑to‑day quality control activities, ensuring that incoming, in‑process and outgoing products meet strict quality standards. The role supports customized quality plans for customers, handles complaints, and aligns the organisation’s QMS with national and international regulatory requirements.

Key responsibilities

• Coordinate and execute daily quality control tasks in line with production schedules.
• Inspect incoming, in‑process and outgoing shipments for compliance with quality specifications.
• Manage customer relationships, address product or service complaints, and recommend corrective actions.
• Generate monthly reports on near‑misses, non‑conformities, complaints and deviations, ensuring KPI targets are met.
• Conduct internal and external quality audits and support audit preparation.
• Maintain document control systems, both electronic and hard‑copy, to ensure adherence to SOPs.
• Support facility maintenance programmes, risk assessments and engineering projects related to critical equipment.
• Provide on‑the‑job training, performance improvement opportunities and facilitate continuous improvement initiatives.

Required profile

• Strong attention to detail with the ability to manage multiple priorities.
• Excellent communication skills for interaction with internal and external stakeholders.
• Experience in handling customer dissatisfaction and resolving quality‑related issues.
• Proven ability to conduct root‑cause investigations and recommend corrective‑preventive actions.

Required skills

• Knowledge of regulatory affairs and compliance standards.
• Familiarity with Quality Management Systems (QMS) and audit procedures.
• Document control and record‑keeping expertise.
• Understanding of maintenance programmes and engineering risk assessments.